Shop Leather Product After sales and Maintenance Service Policy

Dear customer:

Thank you for choosing our store's leather products! In order to ensure that you can enjoy the comfort and beauty brought by these high-quality products for a long time, we have specially formulated the following after-sales and maintenance service policies. Please read carefully after purchasing so that you can fully utilize our services when needed.

1、 After sales service policy

Quality assurance: We promise that all leather products sold undergo strict quality testing to ensure no defects or damage. If you find any quality problems with the product under normal use, such as material defects, process issues, etc., we will provide unconditional return and exchange services.
Return and exchange policy:
Return and exchange period: Within 10 days from the date you sign for the product (please refer to the store's announcement or consult customer service for specific days). If there are quality issues or wrong products, we accept return and exchange requests.
Product status: Returned or exchanged products must maintain their original packaging, complete accessories, and be unused with no signs of human damage.
Process: Please submit a return or exchange request through our customer service channel and provide relevant proof (such as photos, videos, etc.). After verification and confirmation, we will provide you with a return and exchange address and follow-up guidance.
Repair service: For products that have exceeded the return and exchange period but are still within the warranty period, if the damage is caused by non-human factors, we will provide free repair service. Please refer to the product details page or consult customer service for the specific warranty period.
2、 Maintenance Service Policy

Maintenance Guide: After purchasing our leather products, you will receive a detailed maintenance guide. This guide will introduce how to properly clean and maintain your leather products to extend their lifespan and maintain their appearance.
Professional maintenance services: If you wish to have a professional team perform in-depth maintenance on your leather products, we offer paid professional maintenance services. Please contact our customer service in advance to schedule a service time and learn about the relevant fees and procedures.
Maintenance tips:
Regular cleaning: Use a soft damp cloth to gently wipe the leather surface to remove dust and stains. Avoid using cleaning agents containing chemical components to prevent damage to the leather.
Waterproof and anti fouling: To maintain the waterproof and anti fouling performance of leather, it is recommended to regularly use professional leather maintenance agents for care.
Avoid direct sunlight: Prolonged exposure to sunlight can cause leather to fade and dry out. Please store leather products in a cool and ventilated place.
Storage precautions: Please use the original packaging or similar protective packaging when storing to avoid deformation caused by folding or heavy pressure.
3、 Contact Us

If you have any questions or need assistance regarding the above after-sales and maintenance service policies, please feel free to contact our customer service team at any time. We will be dedicated to answering your questions and providing you with satisfactory solutions.

Thank you again for your trust and support! We promise to continue providing high-quality leather products and comprehensive after-sales service, making every shopping experience a pleasant one for you.